The largest European crypto exchange, WhiteBIT, continues to systematically help Ukrainians affected by military operations. Thus, with the support of WhiteBIT, the call center of the Ministry of Foreign Affairs of Ukraine started work.
At present, anyone who has questions for specialists of the Ministry of Foreign Affairs can call +38 (044) 224-57-20. From the end of June, the call-center of the Ministry of Foreign Affairs has been working around the clock (in test mode).
“We understand how important it is to provide comprehensive informational support to citizens who were forced to leave Ukraine or are about to do so. The time of extreme trials united business, the state, and citizens with a common goal, and our company wants to provide all possible assistance to both Ukrainians and the Ukrainian state. For this, WhiteBIT has the necessary resources and significant technological potential.” — Volodymyr Nosov, CEO of the WhiteBIT crypto exchange, emphasized.
The launch of the call center became possible thanks to the resource support of WhiteBIT. At the same time, the Ministry of Foreign Affairs provided special training for operators who work with citizens’ appeals. Now they have all the necessary competencies to provide quality information services to Ukrainians.
The questions addressed to the call center concern the provision of citizens’ rights and legitimate interests abroad, the conditions of stay in different countries of the world (social and medical services, employment conditions, customs regulations), etc. Approximately 40% of calls come from the territory of Ukraine. The rest are from all over the world, from Poland to Brazil. Since the beginning of work, the call-center of the Ministry of Foreign Affairs has received about 2,500 requests from citizens.
Let us remind that in April the WhiteBIT crypto exchange and the Ministry of Foreign Affairs of Ukraine signed a memorandum of understanding and cooperation. According to the document, the company representatives undertook to help equip mobile groups of the Ministry of Foreign Affairs, to provide resources for the launch and round-the-clock operation of the call center of the Ministry of Foreign Affairs, to provide barrier-free access to consular services to citizens with hearing impairments. Currently, almost all agreements have been put into practice.